I have another defective Nike+ Sportband on my hands again. More accurately, on my wrist! I can't believe the LCD segments of my Nike+ is broken for the second time. See my previous failed experience with this running tool. The screen looks like Etch Sketch on the right hand corner and I can barely make out the last digit. Unfortunately, it's been over 30 days and 24 Hour Fitness wouldn't take it back. (I also can't find my receipt.) I looked on the Nikeplus.com forum and posted a cry for help. The other users pointed out that there are dozens of other cases where people have had similar issues. Some users complained of screens that blank out completely, or disappearing segments and etc. Thankfully, one of the Nike+ customer reps posted the customer service phone number. I called them immediately and the woman that helped me was extremely helpful. She was happy to exchange my Nike+ Sportband and apparently, a new one is on it's way to my house! They're sending me a new one and I need to return my broken Nike+ in the box that they're sending. Otherwise, they'll charge me full price of another. Yep, she took my credit card #. But still, I'm happy that I won't be without one while I'm out running. As much as I love my Nike+ Sportband, having 2 defective ones is rather frustrating. And turns out, I'm not the only one having to deal with this issue! The customer service rep also told me it could be due to water exposure or moisture getting into the watches. You would think Nike would do a better job doing reliability testing before they start selling their products! The thing is, I don't get that sweaty!! At least their warranty is good. Just in case anyone else has issues and need to return for an exchange or a refund, here's their telephone number: 1 (800) 379-6453. (7am to 4pm PST)
Thursday, September 11, 2008
Another Defective Nike+ Sportband
I have another defective Nike+ Sportband on my hands again. More accurately, on my wrist! I can't believe the LCD segments of my Nike+ is broken for the second time. See my previous failed experience with this running tool. The screen looks like Etch Sketch on the right hand corner and I can barely make out the last digit. Unfortunately, it's been over 30 days and 24 Hour Fitness wouldn't take it back. (I also can't find my receipt.) I looked on the Nikeplus.com forum and posted a cry for help. The other users pointed out that there are dozens of other cases where people have had similar issues. Some users complained of screens that blank out completely, or disappearing segments and etc. Thankfully, one of the Nike+ customer reps posted the customer service phone number. I called them immediately and the woman that helped me was extremely helpful. She was happy to exchange my Nike+ Sportband and apparently, a new one is on it's way to my house! They're sending me a new one and I need to return my broken Nike+ in the box that they're sending. Otherwise, they'll charge me full price of another. Yep, she took my credit card #. But still, I'm happy that I won't be without one while I'm out running. As much as I love my Nike+ Sportband, having 2 defective ones is rather frustrating. And turns out, I'm not the only one having to deal with this issue! The customer service rep also told me it could be due to water exposure or moisture getting into the watches. You would think Nike would do a better job doing reliability testing before they start selling their products! The thing is, I don't get that sweaty!! At least their warranty is good. Just in case anyone else has issues and need to return for an exchange or a refund, here's their telephone number: 1 (800) 379-6453. (7am to 4pm PST)
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i think you just need to get ride of the nike and get a garmin instead!!
ReplyDeletethats good they are sending you a new one!
I agree with Aron, try a Garmin! It is nice to hear that the customer service rep was helpful. Hope you have better luck with the new one.
ReplyDeleteI'm glad they're sending you a new one, although the comments here make me want to start saving for a Garmin :).
ReplyDeleteThat's good nike is taking care of it - a bit frustrating!!
ReplyDeleteGlad you're getting a replacement, though I think it's not a great design in the first place. I had one for 24 hours and I could not read the damn thing at all, so I returned it. I've been using the regular Nike+ with iPod nano for 2 years now and it's been very reliable.
ReplyDeleteI also tried the Garmin Forerunner 301/305. I like the idea of GPS better, but I found it really unreliable; if you live anywhere with tall buildings, you'll lose reception. It's also not as fun as there's no cool website to track your runs as Nike+ does.
Anyway, food for thought. Time to go on my long run!
Thanks for posting this, I was thinking of getting one. Let us know how the second one makes out.
ReplyDeleteSo you don't have to pay anything for the replacement at all? How long it took for the replacement? Thanks
ReplyDelete@lovely_jsh It didn't take long at all. Maybe about 2 weeks? It takes as long as the time to ship it to the warehouse, for them to process the paperwork and then for them to ship a new one back. Fastest way is to take it to a Nike store. They will exchange the old one for a new one on the spot. :-)
ReplyDeleteThank you. Because I just wonder if i have to pay any for the new one.
ReplyDelete@lovely_jsh Not sure about now but the 2 times I have exchanged it, it was free!
ReplyDeleteThank you
ReplyDelete